1win Privacy Policy

1win strives to establish a trusting relationship with each of our customers. 1win’s Privacy Policy covers the full range of actions we take to protect your Personal Data when you use our website. This Privacy Policy applies to all websites owned and operated by 1win and all services provided by 1win. By agreeing to this policy, you confirm that you understand and accept our practices, including the collection, storage and use of your personal data.

How We Collect Personal Data

When our customers use 1win services by visiting the website, we collect their personal data as follows:

Information collected directly from you

When you visit our 1win Website or use our Services, we may ask you to provide your Personal Data. For example, contact details or certain documents for registration, identification and anti-money laundering purposes. We may also collect your data during the identification process for fraud prevention purposes, or when you contact our support team.

Automatic information collection

When you visit our 1win website, we automatically collect certain information about you, such as:

  • IP address,
  • The operating system,
  • Device type and settings,
  • Browser type and settings,
  • Troubleshooting reports and system activity,
  • The date, time and URL of the page you accessed our Site from,
  • Data about transactions you have made with us,
  • Information about your account activity.

Some of this information is collected through cookies and third-party tools, such as Google Analytics. Information collected automatically helps us better understand your preferences as you use our Site and Services.

Information collection by third parties

In some cases, we may also collect your Personal Data from third-party sources (third parties). For example, from our payment providers. This information helps us personalize and improve our Services according to your preferences, and also to verify and confirm the Personal Data you provide.

When we collect our customers’ Personal Data, we only process it if we have legal grounds set out in relevant data protection laws, which are:

  • Contract execution.

For example, when you register on the 1win Website, you agree to our terms. Or, when we perform actions in accordance with the provisions of the contract, in particular, the implementation of transactions on the Websites.

  • Legal obligation.

We process your Personal Data to comply with our legal obligations, in particular anti-money laundering legislation, responsible gaming requirements and the terms of our gaming license.

  • Business and commercial interests

We may process your Personal Data based on our legitimate interests. In particular, where we, other companies in our group of companies or third parties have a business or commercial interest.

  • Based on your consent

We rarely process your Personal Data without your consent. For example, when it is necessary for direct marketing purposes.

For what purposes is our customers’ Personal Data used?

Our customers’ Personal Data may be used for the following purposes:

  • Managing our Websites,
  • To ensure the proper functioning of our Sites and Services,
  • Providing services ordered by customers in fulfillment of the contract and legitimate expectations,
  • Verification of customer age, location, identity, or self-exclusion status,
  • Creation and use of a customer account within the framework of the principles of contract performance and legality,
  • To fulfill legal obligations, duties and responsibilities in accordance with the laws and requirements relating to our 1win business and the terms of our current license,
  • Prevention of illegal activities, including money laundering and contract fraud,
  • Customer support, including support for resolving technical and payment-related issues or other problems,
  • To expand our website services and provide better tools to our customers,
  • Testing and developing new features, as well as technical analysis of our Site and Services,
  • To ensure network and information security, mitigate risks, detect and prevent any fraudulent or malicious activity,
  • Execution, management and approval of financial transactions,
  • Data analysis and summarization, statistical data preparation,
  • Fraud risk analysis for customers and third-party data validation,
  • To assess customer gaming activity to ensure responsible gaming on the website,
  • Providing information about new features, bonuses and offers, security updates, and assistance with using the Site,
  • Providing marketing messages and information requested by customers.

Provision of User Personal Data

In some cases, it may be necessary for our company 1win to provide our customers’ Personal Data to a third party. Your personal data may be provided to the following third parties:

  • To service providers and partners who help us provide access to our Site or operate our Sites or Services.
  • To regulators, law enforcement agencies, government agencies, courts, fraud prevention agencies, licensing authorities, esports regulatory authorities or other third parties. We provide our customers’ personal data to these organizations if necessary to protect our legal rights. We will notify customers of such disclosures.
  • To partners or other people who introduced you to us.
  • To other parties, with your consent.

International Data Transfers

Users’ Personal Data may be transferred to and processed in countries other than their country of residence. The laws in these countries may differ. If we process Personal Data in another country, we take precautions to protect it.

Security

Our company, 1win, guarantees users the security and confidentiality of their Personal Data. We are also committed to taking appropriate technical and organizational measures to protect data, such as:

  • Data encryption using the TLS standard.
  • Restricting access to Customer Personal Data, except to our company’s employees, contractors, and agents who are involved in processing that information.
  • Network protection with a multi-layered security system, including firewalls, intrusion prevention systems, and network segmentation.
  • Server locations in industrial-grade hosting facilities that use robust security systems to prevent physical access to protected servers.
  • Continuous monitoring of security, system activity, notifications, and alerts from all systems to detect and eliminate threats.
  • All important correspondence between the User and the Site is encrypted via Secure Socket Layer (SSL) using a 256-bit key.

Storage of Users’ Personal Data

Your Personal Data is available for partial deletion by you, some data is deleted automatically, and some data is retained by us if necessary. When data is deleted, we ensure that it is securely and completely removed from our servers or retained only in an anonymous form. We offer our customers a number of services that allow them to correct or delete data. For example, customers can:

  • Edit personal information in profile.
  • Delete chat copy.
  • Delete the account completely.

However, to avoid any claims against us, we retain customer account information until the account is closed, and for five years after the account is closed.