Responsible Gaming

As a socially responsible company, 1win believes it is important to inform our customers about the potential social and financial problems that gambling addiction can lead to. Responsible Gaming is an important part of our customer service policy at 1win. Every player is important to us, so our goal is to take all necessary measures to protect players from excessive addiction, regardless of whether they play in the Casino section or the Sportsbook section. We also prohibit minors from participating in betting.

We want to provide you with safe and exciting gaming conditions without losing control.

Play For Fun

Gambling is a fun way to spend your free time with the opportunity to win big money. However, if you act recklessly, forgetting about time and not controlling your finances, betting can lead to adverse consequences, such as gradually developing addiction. To prevent this, every player should remember the following important points:

  • Don’t try to get your money back immediately after losing it. You can lose more in an emotional state.
  • Keep track of how much money and time you spend on gaming, and set limits.
  • Top up as much money as you can afford to lose.

Remember that gambling is just one of the interesting ways to have fun, not a main source of income. If you feel that you are tired of gambling or spending too much money, the best option would be to contact the support team to temporarily block your account.

Are you a problem gambler?

Although gambling is one of the most popular forms of entertainment, there is a certain percentage of players for whom gambling becomes a problem due to addiction. Our 1win Company takes this issue seriously and recommends that bettors always remember that all gambling is based on probability. There are no guarantees of winning. We also recommend that you always carefully familiarize yourself with the rules of the game in which you want to place bets.

Since there is a fine line between healthy play and addiction, we suggest you test yourself by answering the questions below to help determine if you have signs of addiction:

  • Are you too interested in gambling?
  • Do your bet sizes increase each time?
  • Do other people criticize you for playing at casinos?
  • Is gambling interfering with your work or studies?
  • Have you ever cheated, stolen, or borrowed money to play at an online casino?
  • Has gambling addiction led to undesirable behavior on your part?
  • Are new online casino ads motivating you to start betting again as soon as possible?
  • Do you top up your online casino account more often than you withdraw money?
  • Do you hide your gambling addiction from friends and family?
  • Is gambling a way for you to escape from your problems?

If you answered yes to any of these questions, you may be experiencing an addiction. In this case, we recommend that you leave the online casino site and talk to someone who can help you. You can also contact one of the organizations that support problem gamblers, such as GamCare, Gambling Therapy, Gamblers Anonymous, etc.

Tips for Managing Gambling Addiction

To limit yourself from the harmful effects of gambling addiction, we recommend that you follow the following tips:

  • Determine the optimal amount of time you can spend playing without harming yourself.
  • Decide for yourself the maximum amount of money that you will not be sad about losing.
  • Avoid borrowing money for betting.
  • Avoid betting if you are in an emotionally unbalanced state.
  • Find an activity that you enjoy as much as betting, and try to combine them.

Self-exclusion

If you realize that you have an addiction and want to get rid of it, you can limit your access to your account on our 1win platform. We offer our customers a self-exclusion process. To close your account, please contact our customer support team. You will then have the opportunity to reactivate your account after the voluntary blocking period has expired. However, if you request to permanently close your account, we will comply with this request under all circumstances, and it will no longer be possible to restore access to that account.